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The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to fita through, which she perceived as a trap. Despite our attempts owo mediate, HellSpin Casino had not responded to our communication efforts. As the casino państwa operating without a valid license and didn’t refer owo any ADR service, we had been unable jest to resolve the issue. The casino requested that the complaint be reopened, and after further discussion with the player, it was determined that they intentionally bet more than the maximum allowed.
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Later, the complaint państwa rejected again due owo the player’s unresponsiveness. The player from Australia has deposited money into the casino account, but the funds seem to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong jest to its payment processor. Moreover, the data provided żeby the player contain different data, which does not match his claims. Later, the player państwa not able to cooperate with us in resolving the issue and after several attempts, he państwa not able to provide us with the relevant answers and details.
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After communicating with the Complaints Team, he had been advised jest to wait for 14 days for the funds owo be processed. The player later confirmed that he had received the money, leading owo the resolution of the complaint. The first deposit nadprogram is an impressive 100% up owo 300 CAD dodatkowo stu free spins.
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Despite being KYC verified and reaching out owo customer support, he received istotnie help or resolution, which led owo frustration and plans jest to boycott the casino. The Complaints Team państwa unable to investigate further as the player did not respond jest to requests for additional information, resulting in the rejection of the complaint. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks.